Privacy & Cookie policy

Your privacy is important to us. Please read below to learn how we at Gray Line Corporation, Inc. ("Gray Line") collect, use, and secure your personal information. Our goal is to provide you with the best booking experience possible and we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and books on our website, located at www.grayline.com or through our partner websites (each a "Site"). Finally, it describes your choices regarding the use, access and correction of your personal information. By using the Site you agree to the terms of this Privacy Statement and you expressly consent to the collection, use and disclosure of your Personal Data as described herein.

Information Gray Line Romania Collects From You

We collect information from you, including information that directly or indirectly identifies you ("Personal Data"), to provide you with better services. In some cases, the information we request may be Personal Data in order to fulfill an order and enable you use certain services on this Site. For example:

When you place an order for Services, we request certain Personal Data from you on our order form. You must provide contact information such as first and last name, email address, phone number and billing address, and financial information such as credit card number, expiration date and security code. We use this information for billing purposes and to complete the transaction. If we have trouble processing an order, we will use this information to contact you. We may also use this information to help with successful fulfillment of the Services.

If you create an account, you must provide your first and last name, email address and a password. In some cases you might also provide a mailing address, phone number, and a photo. We retain information on your behalf, such as itineraries or other files that you store using your account. This is to help you with past and future purchases.

In addition to information we collect to complete a purchase, when you use our Site we automatically collect information which helps us improve our Site. We do not link this automatically collected data to other information we collect about you. We gather this information to analyze trends and performances over time to make our Site and services more useful to you. Gray Line uses third-party service providers to help us gather and analyze information about our customers. These service providers are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available on our Site. For example:

We collect the type of device you use, operating system version, and the device identifier (or "UDID"). We collect your location-based information for the purpose of locating Services or redemption points that you may be searching for in your area. 

For all Gray Line Romania visitors — not just registered users — our Site's servers collect information about your Site visit, such as IP address, browser type, domain names, operating system, access times, duration of visit, referring URL, platform, new/repeat information, timestamp and exit page information. We associate this information with Personal Data about you if you have registered on the Site.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Adjust this part of the page according to your needs. Explain which cookies you usein plain, jargon-free language. In particular:

  • their purpose and the reason why they are being used, (e.g. to remember users' actions, to identify the user, for online behavioural advertising)
  • if they are essential for the website or a given functionality to work or if they aim to enhance the performance of the website
  • the types of cookies used (e.g. session or permanent, first or third-party)
  • who controls/accesses the cookie-related information (website or third party)
  • that the cookie will not be used for any purpose other than the one stated
  • how consent can be withdrawn.

Example:

A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.